In most cases, when users experience an issue with their SIP trunk phone service, it is due to a local internet outage or an issue with their onsite network equipment, and can easily be resolved in minutes by following the steps below.
My Office Internet Service is Up and Running
If your office internet service is up and running, please follow these steps:
- Reboot your phone system.
- If step 1 doesn’t resolve your issue, reboot all network equipment including any router, switches, or modem connected to your internet service provider.
If this does not resolve your issue, please contact us at 984-201-2000.
My Office Internet Service is Down
If your office internet service is down, please contact your internet service provider. Your My Tel Pros VoIP services cannot function if your internet service is down.