0-9
A
- Auto-Attendant
- Allows callers to select from menu options to reach individuals, mailboxes or groups. (ex. For sales, press 1. For support, press 2.)
B
- Busy Lamp Field (BLF)
- Provides the ability to monitor the phone status of users who are on the phone.
C
- Call Coverage
- Call Coverage allows a user to select from a pool of co-workers who can answer or place calls on their behalf.
- Call Forwarding
- Enables a user to redirect all incoming calls to another phone number.
- Call Forwarding Busy
- Enables a user to redirect calls to another destination when an incoming call encounters a busy condition.
- Call Forwarding No Answer
- Enables a user to redirect calls to another destination when an incoming call is not answered within a specified number of rings.
- Call Forwarding Selective
- Enables a user to define criteria that causes certain incoming calls to be redirected to another destination. If an incoming call meets the specified criteria, the call is redirected to the user specified destination.
- Call History
- Individual users can see their call history (outgoing, incoming and missed) and place calls via the click to dial feature.
- Call Parking
- Users have the ability to park a call to a programmable key. Once a call is parked, all stations can see and pick up the parked call.
- Call Queue Agent
- Allows a station to be a member of a Call Queue. Calls queues are used to ring a group of phones such as a sales group.
- Call Redial
- Enables users to redial the last number they called.
- Company Directory
- A list of all of the users within your organization. Instant messaging and phone calls can be initiated from the Company Directory.
- Conferencing
- Allows users to add multiple parties to a call. External conferencing is limited to the number of call paths. Internal conferencing is unlimited.
- Contact Lists
- A list of personal, company, group, and outside contacts.
D
- Direct Inward Dial (DID)
- Another name for a phone number.
- Do Not Disturb
- Allows users to set their station as unavailable so that incoming calls are given a busy treatment.
E
F
- Find Me, Follow Me
- Users can control the order in which their devices ring and for how long.
G
H
- HD Voice
- High quality audio. Requires supported HD voice IP phones and speakerphones.
- Holiday Call Routing
- Automatically route calls differently based on closed holidays or holidays with shortened hours.
I
- Inbound Caller ID
- Provides the calling name and number provided by the caller’s service to the user’s equipment which can be displayed if equipped.
- Instant Messaging
- An interoffice chat room, with the ability to create collaborative chat channels, or one-on-one direct messages. Instant messaging helps teams keep in-touch, collaborate, and share files.
J
K
L
M
- Multiple Line Appearance
- Line appearances allow for the easy management of multiple phone calls on a single phone. Each incoming or outgoing call shows up on its own separate button.
N
- Nimbus Mobile App
- Nimbus is the name of our mobile app, which allows you to make & receive business calls from mobile device. Turn your mobile phone in to an office phone while concealing your personal caller ID and personal phone number. Compatible with iOS and Android.
- Notes
- A premium feature that boosts productivity by allowing users to collaborate together in real-time, rather than sending one document back and forth.
O
- On-Hold Music
- Music or message that a caller hears when they are placed on hold.
- One-Touch Intercom
- Users can assign co-worker’s extensions to programmable keys, for simple, one-touch calling.
P
- Paging
- Paging is the ability to broadcast a message to a group of stations.
- Porting
- The act of transferring your phone numbers from one service provider to another.
- Presence
- Presence is the ability to see the phone status of other users in your company. Statuses include Available, Unavailable, and Busy On Phone.
Q
R
S
- Scheduled Routing
- Automatically route calls differently based on the date, time, and your business hours.
- Simultaneous Ring
- Enables users to have multiple phones ring simultaneously when any calls are received on their phone number. The first phone to be answered is connected.
- Switching
- The ability to seamlessly move calls between a mobile device and a desk phone.
T
- Talk path
- Like a phone line (although there are no copper phone lines with Hosted PBX), the talk path provides users with the ability to make and receive phone calls.
- Task Management
- A premium feature that boosts productivity by allowing users to manage personal and organizational tasks. Collaborate with team members to delegate, share, and monitor task progress.
- Transfer (Attended)
- Transfer a call to an extension, group, or phone number AFTER announcing the party being transferred.
- Transfer (Blind)
- Transfer a call to another extension, group, or phone number WITHOUT announcing the party being transferred.
- Twinning
- The ability to make incoming calls ring the user’s desk phone and mobile device simultaneously, so calls are never missed.
U
V
- Video Meetings
- Users can host video conferences with up to 15 co-workers or outside parties with screen sharing and audio. Premium users can host up to 30 participants. Available on desktop and web apps.
- Visual Voicemail
- Users can see their voicemail messages on their computer or mobile device, and playback in any order they choose.
- Voicemail
- Provides a recorded announcement message and the ability for a caller to record a voice message for the called party. The announcement message can be a personal message recorded by the voicemail owner or a default system message.
- Voicemail To Email
- Users can access their voicemails via email with audio file copies sent to any email address.
W
- Web Phone
- Turn your desktop in to an office phone. Make and receive calls, transfer, park, initiate conference calls, and place calls on hold.
X
Y
Z