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DSX IntraMail Ring all Phones and Overflow to an Outside Cell Phone

NEC DSX support@mytelpros.com

This Tech Tip demonstrates how to program the NEC DSX phone system to overflow calls to an off-premise number. This is good for emergency situations when a user cannot miss a call.

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Example Overview

  • This application is an auto attendant has a day (schedule 1) (routing mailbox 801) and a nights/weekends (routing mailbox 802)
  • Days: (M-F 9am-5pm) Ring phones and overflow after default 5 rings to a transfer greeting
  • Days: Routing mailbox 801 with a transfer greeting recorded
  • Days: Dial Actions table 1 to T/O time out to a System speed dial number
  • Days: System Speed Dial set to call the outside cell
  • Days: Caller hears a message to hold while they are transferred via the System Speed Dial to the outside cell
  • Night-Weekends: (M-F 5pm-9am, all day Sat-Sun) Ring directly to the night-weekends greeting (no phones ring) giving dialing options
  • Dialing Options: give callers option to call direct ext’s, or leaving a message at operator default ext 301
  • Get Custom Professional Recorded Auto Attendant, Department group, and Personal Greetings, as well as Promotion on Hold, and music on Hold recordings done at mytelpros.com . Make your Company will sound Professional and be a step above your competition.
  • For this and many other Auto Attendant applications, watch video tutorials available at (nec-dsx-programming.com)

Programming Steps

Lines > Config

  • Day/night greeting app’s, (using schedules)
    -Page Top: Line [1] Ext [101] (Do this for each phone line you have)
    Tab > Options
    >>Call Routing [3112]
    -Options > Schedule 1 > IntraMail default mailbox 801

Lines > Schedule

  • Day/night greeting app, (auto attendant)
    Tab >Schedule 1
    >>Schedule [3801]
    -(Day) highlight Entry 1 > New button or double click
    -Name [Ring > Fwd Outside 801]
    -Activation [Auto]
    -Type [Days]
    -select All Weekdays [x] or select your individual days [x]
    -set Start and End Times
    -Destination [Key Ring]
    -Overflow [IntraMail]  > Mailbox [801]
    -Save

    -(Night) highlight Entry 2 > New button or double click
    -Name [Night-Weekends 802]
    -Activation [Auto]
    -Type > [Always]
    – Destination [IntraMail]  > Mailbox [802]
    -Save


    -Schedule should look like this after saving Day-Night settings

Intramail > Routing Mailboxes

  • Day greeting app, (auto attendant)
    -Page Top: Routing Mailboxes [1] Ext [801]
    Tab > Routing Mailboxes
    >>Setup [4221]
    -Mailbox Type [Routing]
    -Name [Day Fwd – 801]
    >>Routing Options [4222]
    -Dial Action Table [1]
    -Dialing Timeout [1]
  • Night greeting app, (auto attendant)
    – Page Top: Routing Mailboxes [2] Ext [802]
    Tab > Routing Mailboxes
    >>Setup [4221]
    -Mailbox Type [Routing]
    -Name [Night-Weekends 802]
    >>Routing Options [4222]
    -Dial Action Table [2]
    -Dialing Timeout [2]

Intramail > Dial Actions

  • Day dial actions app, (Day Table 1)
    -Page Top: Dial Action Table [1]
    Tab > Dial Action Table  
    >>Digit Assignment [4231]
    -Digit T/O (Time Out) Action [UTRF]  > Routing [#2001P]

System > Speed Dial

Speed Dials Tab > Setup  

>>Format [1701] (makes speed dial 1 = 2001)
-Number of Dialable Speed Dials [999]
>>Assignment [1702]
-Type [Line Group] –Number [18005551234] -Name [Fwd Outside Number]

Intramail > Dial Actions

Night dial actions app, (Night-Weekends Table 2)
-Page Top: Dial Action Table [2]
Tab > Dial Action Table  
>>Digit Assignment [4231]
-Digit 3 Action [UTRF]  > Routing [XXX] (this allows callers to dial direct ext’s starting with 3, i.e. 301, 302, etc
-Digit 0 Action [UTRF]  > Routing [301] (this allows callers to ring and then leave a message in the operators 301 mailbox
-Digit T/O Action [UTRF]  > Routing [301] (T/O = Time Out) this is what the auto attendant will do after the greeting fully plays. This allows callers to ring and then leave a message in the operators mailbox
All other digits depend on your app

NEC DSX IntraMail Sample Script

Sample Day Forward to Outside, Night-Weekends Auto Attendant greetings and Recording instructions

Day Greeting Script: (routing mailbox 801)

Optional recordings:

  • Please hold while I transfer you to the next available representative
  • Please hold while I locate the next available representative
  • Please hold during the silence for the next available representative

Thank you

The caller is transferred to the programmed speed dial #2001 and rings the cell phone.

Night Greeting Script: (routing mailbox 802)

Welcome, and thank you for calling (Company Name)  

We are currently closed

Our hours are M-F __am to __pm

If you know your partly direct extension number please enter it now

Otherwise Press 0 or remain on the line:

  • To leave a message for our receptionist or operator
  • To leave a message in our general delivery mailbox

Thank you

The caller is transferred to x301, where it rings and then goes into x301 mailbox for the caller to leave a message.

How to record this greeting in Instruction Routing Mailboxes 801 and 802

  • From (default extension 301) press Vmail key on phone
  • Wait for it to answer
  • Dial SA (72) to reach the System Administrator options
  • Dial I (4) to select the Instruction Menus option
  • When prompted, enter 801 for the Day Mailbox Instruction Menu number
  • L (5) Listen to the current Instruction Menu (if any)
  • R (7) Record a new Instruction Menu
  • Record message
  • Now L (5) Listen to what you just recorded
  • If it sounds good hang-up
  • If not press R (7) Record again
  • Repeat for 802 for the Night-Weekends Mailbox Instruction Menu number

Get Custom Professional Recorded Auto Attendant, Department group, and Personal Greetings, as well as Promotion on Hold, and music on Hold recordings done at mytelpros.com . Make your Company will sound Professional and be a step above your competition.