Presence

Phone presence allows you to see, in real time, whether other users in your account are on the phone.

Opening Boomea Presence

1. Click on the Boomea Presence icon on the right side of the application.

The Presence Sidebar

The Boomea Presence Sidebar is where you can view your Presence Groups.

1. Add Presence Group
2. Edit Presence Group
3. Presence Group Drop-down Menu
   • Selects which Presence Group you currently want to monitor.
4. Presence Status Icons:
   • Green: This person is available
   • Red: This person is on the phone
   • Soft Blinking Yellow: This person’s phone is ringing
   • Blinking between red and yellow: This person is on a call, and also ringing

Adding a Presence Group

1. Click on the Add Presence Group Icon to reveal the Add Presence Group window
2. Enter a name for the Presence Group
3. Click the plus sign () next to the person you wish to add to the Presence Group
4. Click the save button () to save the Presence Group

The Presence Group you just created will now be selectable to view in the Presence Sidebar.

Adding a Parking Slot to a Presence Group

If you are using Parking Slots to place calls on hold, you can add these Parking Slots to a Presence Group to monitor their status.

1. Select the Presence Group you wish to add a Parking Slot to and click the Edit Presence icon
2. Click the Parking Slot icon
3. Enter the number of the Parking Slot (This must be a digit between 1 and 4)
4. Click the ADD button

Edit a Presence Group

1. Select the Presence Group you wish to add a Parking Slot to and click the Edit Presence icon
2. Click the plus sign next to people you wish to add to the Presence Group
3. Click the x sign next to people you wish to remove from the Presence Group
4. Click the save button to save the Presence Group
5. Click the trash icon to delete the Presence Group