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NEC DSX IntraMail Auto Attendant: Day, Night & Weekends

NEC DSX support@mytelpros.com

This Tech Tip demonstrates how to build a basic Day, Night, and Weekends IntraMail Auto-Attendant.

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Example Overview

  • This application is a basic Day and Night-Weekends auto attendant
  • Days: (M-F 9am-5pm) Ring phones and overflow after default 5 rings to a day greeting
  • Night-Weekends: (M-F 5pm-9am, all day Sat-Sun) Ring directly to the night-weekends greeting (no phones ring)
  • Dialing Options: give callers option to call direct ext’s, or leaving a message at operator default ext 301
  • Professional and be step above your competition

Programming Steps

Lines > Config

  • Day Night-Weekends greeting app, (using schedules)
    -Page Top: Line [1] Ext [101] (Do this for each phone line you have)
    Tab > Options
    >>Call Routing [3112]
    -Options > Schedule [1] > IntraMail default mailbox [801]

Lines > Schedule

  • Day Night-Weekends greeting app, (auto attendant)
    Tab >Schedule 1
    >>Schedule [3801]
    -(Day) highlight Entry 1 > New button or double click
    -Name [Day 801]
    -Activation [Auto]
    -Type [Days]
    -select All Weekdays [x] or select your individual days [x]
    -set Start and End Times
    -Destination [IntraMail]  > Mailbox [801]
    -Save


-(Night-Weekends) highlight Entry 2 > New button or double click
-Name [Night 802]
-Activation [Auto]
-Type > [Always]
– Destination [IntraMail]  > Mailbox [802]
-Save

Schedules should look like the screen shot below, after saving Day Night-Weekends settings

IntraMail > Routing Mailboxes

  • Day greeting app, (overflow part-time auto attendant)
    -Page Top: Routing Mailboxes [1] Ext [801]
    Tab > Routing Mailboxes
    >>Setup [4221]
    -Mailbox Type [Routing]
    -Name [Day 801]
    >>Routing Options [4222]
    -Dial Action Table [1]
    -Dialing Timeout [2]

  • Night-Weekends greeting app, (full-time auto attendant)
    – Page Top: Routing Mailboxes [2] Ext [802]
    Tab > Routing Mailboxes
    >>Setup [4221]
    -Mailbox Type [Routing]
    -Name [Night 802]
    >>Routing Options [4222]
    -Dial Action Table [1]
    -Dialing Timeout [2]


IntraMail > Dial Actions

  • Day dial actions app, (caller dialing options)
    -Page Top: Dial Action Table [1]
    Tab > Dial Action Table  
    >>Digit Assignment [4231]
    -Digit 3 Action [UTRF]  > Routing [XXX] (this allows callers to dial direct ext’s starting with 3, i.e. 301, 302, etc
    -Digit 0 Action [UTRF]  > Routing [301] (this allows callers to ring and then leave a message in the operators 301 mailbox
    -Digit T/O Action [UTRF]  > Routing [301] (T/O = Time Out) this is what the auto attendant will do after the greeting fully plays. This allows callers to ring and then leave a message in the operators mailbox
    All other digits depend on your app

Sample Auto-Attendant Scripts

Day Greeting Script: (routing mailbox 801)

Welcome, and thank you for calling (Company Name).
We apologize all our representatives are working with other customers/clients. If you know your partly direct extension number please enter it now. Otherwise Press 0 or remain on the line:

  • To be transferred to the receptionist or operator
  • For the next available representative

Thank you

The caller is transferred to x301, where it rings and then goes into x301 mailbox for the caller to leave a message.

Night Greeting Script: (routing mailbox 802)

Welcome, and thank you for calling (Company Name). We are currently closed. Our hours are M-F __am to __pm. If you know your partly direct extension number please enter it now. Otherwise Press 0 or remain on the line:

  • To leave a message for our receptionist or operator
  • To leave a message in our general delivery mailbox

Thank you

The caller is transferred to x301, where it rings and then goes into x301 mailbox for the caller to leave a message.

Recording Instructions

  • From (default extension 301) press Vmail key on phone
  • Wait for it to answer
  • Dial SA (72) to reach the System Administrator options
  • Dial I (4) to select the Instruction Menus option
  • When prompted, enter 801 for the Day Mailbox Instruction Menu number
  • L (5) Listen to the current Instruction Menu (if any)
  • R (7) Record a new Instruction Menu
  • Record message
  • Now L (5) Listen to what you just recorded
  • If it sounds good hang-up
  • If not press R (7) Record again
  • Repeat for 802 for the Night-Weekends Mailbox Instruction Menu number